AI bot

Meeter Greeter

Greet a customer

Fillter spam and abusive language

Indentify whether a customer asks a specific question

Ask a customer to provide a specific question

Self-learning to improve the quality of replies

Suggest

Provide possible responses to operator

Calculate relevancy of every suggested response

Take into account previous choices of operators

Supervisor

Identify customer's intent

Identify language and tonality of a message

Route messages to the suitable operator

Script bots

Telegram

Viber

Facebook

We develop customized script bots: simple informational bots or complex smart bots. If necessary we integrate them with your software

Frequent script bot scenarios

Banks and financial institutions

ATM and office locations

currency rates

interest rates

tariff calculation

personal loan solutions

Carriers

check schedules

purchase tickets

reserve seats

change bookings

manage loyalty program

Retail and online-shopping

delivery confirmation

scheduled delivery arrangement

special offers

product recommendation

product of a day

Insurance companies

claim status

insurance application

insurance price calculation

Clinics

appointments

test results

doctor consultation

Car Service

appointments

car selection

test-drive

spare parts order

Integration

API

User-friendly well-documented libraries PHP, JS, JavaScript

Module of mfms ̊ chat center

Bot as an additional module of the chat center

Lerning

AI bots are developed using neural networks which requires message history to perform learning process

Benefits of our chat bots

  • Low number of routine operations performed by human operator
  • Decreased reaction time to incoming message
  • Stable service in the off-hours and peak traffic times
  • Communication via any digital channel